If you're having trouble adding a payment card through Hoops, you can add or update your card securely using the Stripe Customer Portal.
Hoops uses Stripe to securely manage payment methods, so any card added through the portal will be available for your Hoops subscription.
1. Open the Stripe Customer Portal
Go to:
This link is the same for all Hoops customers.
2. Enter Your Billing Email Address
Enter the exact email address associated with your Hoops billing account in Stripe.
Not sure which email address to use? Search your email accounts for previous Hoops billing emails sent from:
The email account receiving these billing emails is typically the email address you'll need to enter in the Stripe portal.
3. Check Your Email
Stripe will send an email containing a secure link to access your Customer Portal.
Open the email and click Log in to your customer portal.
4. Add Your Card
Once you're in the Customer Portal, locate your payment methods and select Add payment method.
Enter your new card details and save the payment method.
Your card is stored securely by Stripe and will be available for billing your Hoops subscription.
Still Having Trouble?
If you can't access the portal or add your card, contact the Hoops Support team and let us know where you're getting stuck. Screenshots of any error messages will help us investigate.