The Hoops Customer Proof Portal provides customers with a centralized location to review, approve, or reject artwork proofs sent from the JobBoard. The portal is designed to create a clear and traceable approval experience while helping reduce confusion during the production process.

Customers access the portal through the secure proof approval link included in the proof notification email.

When a customer first opens the Proof Portal, they may be presented with a Terms and Conditions screen if Proof Terms have been configured within your Hoops Organization Settings.

Customers must accept these Terms and Conditions before they are able to continue into the Proof Portal.

Until the Terms are accepted, the View Proofs button remains disabled.

This helps businesses ensure customers acknowledge approval terms and conditions before reviewing artwork.

Once Terms have been accepted, customers are taken into the Proof Portal where they can review all proofs.

Within the portal, customers can:

Displaying linked product information helps reduce approval confusion, especially for Jobs containing multiple products, garments, or artwork variations.

Customers can either approve or reject each proof individually.

When approving a proof, the customer clicks Approve and will be automatically directed to the next proof awaiting approval, or to the confirmation screen if there are no more proofs awaiting approval.

If rejecting a proof, the customer is required to provide a rejection reason explaining what changes are needed before the rejection can be submitted.

This rejection feedback is automatically sent via email to the Hoops user who uploaded the proof and the rejection comments are stored in the Job / Proofs tab.

By requiring customers to choose either Approve or Reject, the portal helps eliminate unclear responses that can create production issues later.

For example, a customer might say: "Approved, but please make the logo larger."

While this may sound like an approval, it is actually a request for changes and should be treated as a rejection.

Using clear approval and rejection actions ensures there is no ambiguity about whether production can proceed. If changes are required, customers can reject the proof and provide detailed feedback, allowing the artwork team to make revisions and issue an updated proof for approval.

This creates a more reliable approval process, reduces misunderstandings, and helps ensure production only begins once artwork has been fully approved.

Once all proofs have been actioned, the customer is shown a confirmation screen summarizing the completed review process.

Customers can also click to View Proofs, which will display the status (Approved or Rejected) of that proof, but there is no ability for the customer to take action on a proof that has already been actioned.

Using the Hoops Proof Portal helps businesses:

By providing a clear and structured approval experience, Hoops helps businesses manage artwork approvals more efficiently while improving visibility and accountability throughout the production workflow.