Hoops allows businesses to store both a Company Email Address and separate Contact Email Addresses against the same customer account. This provides greater flexibility when managing customer communication and invoicing workflows.
This distinction is especially important for businesses where invoices need to be sent to a centralized accounts or finance department rather than the day-to-day customer contact.
Company Email vs Contact Email
When creating invoices, Hoops allows users to choose whether the invoice should be sent to:
The Company Email Address
A specific Contact Email Address
The Company Email Address is commonly used for:
Accounts departments
Shared finance inboxes
Centralized invoice processing
Whereas Contact Email Addresses are typically used for:
Sales communication
Quote approvals
Project management
Day-to-day customer interaction
This flexibility helps ensure invoices are delivered to the correct recipient without affecting other customer communication workflows.
Manage Email Addresses on the Customer Card
Both the Company Email Address and Contact Email Addresses are managed directly from the Customer Card.
Using Actions → Edit, teams can update or maintain:
Company email addresses
Individual contact email addresses
Multiple contacts under the same company
This allows businesses to keep customer communication and accounting workflows organized while supporting more complex customer account structures.
Benefits of Separate Invoice Email Addresses
Using separate Company and Contact email addresses helps businesses:
Support centralized accounts departments
Improve invoice delivery accuracy
Reduce missed invoices
Keep operational and finance communication separate
Manage multiple stakeholders under one customer account
Streamline Sales and Accounting workflows
By allowing flexible invoice recipient selection, Hoops helps businesses better manage customer communication while ensuring invoices reach the correct destination every time.