Hoops allows businesses to automate Proof Approval and Rejection notifications using both Email and SMS Automations.

These notifications help keep customers and internal teams informed throughout the artwork approval process while reducing manual follow-up and ensuring important approval activity is not missed.

Hoops supports two different proof notification methods, each serving a different purpose.

When a customer approves or rejects a proof through the Proof Portal, Hoops automatically sends an email notification for each individual proof to the user who originally uploaded that proof.

If a proof is rejected, the customer's rejection comments are included in the email so the uploader can immediately understand what changes are required.

This notification is built into the Proof Portal and cannot be changed, disabled, or redirected. It will always be sent only to the user who uploaded the proof.

In addition to the built-in notification, you can use Automations to notify internal users or even customers when proofs are uploaded.

Unlike the built-in notification, automations work per proof upload batch, not per individual proof. For example, if three proofs are uploaded together in a single upload, Hoops treats this as one batch, and any automation will trigger only once for that upload.

This allows teams to notify additional users or customers without generating multiple emails when several proofs are uploaded at the same time.

Proof Notification Automations are typically built using the JobBoard statuses updated by Proof Automations.

For example:

These status changes become the trigger for customer and internal notification workflows.

For more information about how Proof statuses are automatically updated, see JobBoard Automation: Proofs.

Once a Proof status has been updated, Status Change Automations can be used to send Email or SMS notifications to customers.

Automated notifications can be used for:

These notifications help maintain consistent communication throughout the artwork approval process without requiring manual follow-up.

The default Proof Portal notification only goes to the user who uploaded the proof.

In many businesses, however, the uploader may not be the person responsible for managing the Job.

Using JobBoard Status Change Automations, additional notifications can be sent to:

This ensures the appropriate team members are informed whenever customer approval activity occurs.

Common examples include:

Once triggered, notification automations can perform one or both of the following actions:

Email Notification

SMS Notification

Both actions can be used independently or combined within the same workflow.

Using automated Proof notifications helps businesses:

By combining Proof Automations with Status Change Automations, businesses can create a complete approval workflow that automatically keeps customers and internal teams informed throughout the artwork approval process.