Hoops includes built-in commenting and collaboration tools that help teams communicate effectively across Customers, SalesBoard, and JobBoard.

Comments keep conversations connected directly to the records your team is working on, making it easier to track updates, ask questions, share information, and maintain visibility without relying on external messaging tools.

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The Comments tab is available throughout Customer records, SalesDocs, and Jobs, allowing teams to collaborate directly within the workflow.

Comments remain attached to the relevant record, creating a centralized communication history that can be referenced by the entire team.

This helps reduce lost information and keeps important discussions tied to the customer, quote and job they relate to.

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Hoops also supports @ mentions, allowing users to tag specific team members within comments.

When a user is tagged, Hoops automatically sends them a notification email to help ensure important updates, requests, or questions are seen quickly. The email contains a deep link that will open up the page where the comment was left.

This makes it easier for teams to coordinate work, follow up on tasks, and stay aligned on changes throughout the sales and production process.

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Comments are best used for quick communication, customer context, and internal collaboration.

Common examples include:

For example:

Or:

Comments are ideal when you want to share information or provide context.

If you need a specific action to be assigned, tracked, and completed by a particular person, consider using Tasks instead. Tasks provide ownership, due dates, and accountability, making them better suited for structured delegation and follow-up activities.