If you’re seeing incorrect pricing in your Hoops catalog, there are a few common reasons this can happen. The good news is that each of these has a quick and simple resolution.
1. Your supplier pricing tier has changed
Many suppliers operate on pricing tiers (for example: Chrome, Silver, Gold, Platinum), and these tiers can change based on your annual spend.
If your supplier has recently adjusted your tier, Hoops is not automatically notified of this change. This means your catalog may still reflect your previous pricing level.
How to fix it:
Raise a Catalog ticket with our team
Let us know which pricing tier you should now be on
We can update this quickly for you. Learn more here.
2. You duplicated an older SalesDoc
When you duplicate a SalesDoc (Quote, Job, etc.), you are duplicating a snapshot of the product at that point in time, including its price.
For example:
In 2024, a product was $5.00
The supplier later updates the price to $5.50
Your catalog reflects $5.50
But duplicating a 2024 SalesDoc will still show $5.00
This can make it look like pricing is incorrect, when it’s actually referencing a historical version.
How to fix it:
Open the product search within your SalesDoc
Search for the product again
Select the current version from the catalog
This will pull through the latest pricing.
3. Supplier data needs updating
In some cases, the supplier data in Hoops may not yet reflect the latest pricing updates.
We regularly update data for managed suppliers (especially for AU & NZ users), but there can occasionally be a delay between a supplier update and it appearing in Hoops.
How to fix it:
Raise a support ticket
Let us know the product(s) affected
Our team will review and update the data as needed.
Still unsure?
If you're not sure which of the above applies, send us a quick message with:
The product name or code
A screenshot (if possible)
The price you’re expecting to see
We’ll take a look and get it resolved for you.